We DO NOT offer design or development services and theme modifications. If the template or extension works perfectly as seen in the demo, we cannot offer support for individual customization for each user.

1How can the support team help?

The support team is here to help you make the most of our products:

  1. setting up the products you downloaded from our store
  2. making sure the products function as advertised in the demo
Our support team offers free assistance for both our paid and free products. The support requests from the customers that purchased our products have a higher priority and will be answered faster.

2Why are developer services not included in the support we provide?

Because we are template providers, not a developer agency. Our customer base is mainly comprised of agencies and freelancers that use our products for client work, having the Joomla! and CSS/HTML/PHP knowledge to customize our templates and extensions for any project.

As Joomla! template and extensions providers, we occupy a segment of the web design service industry that offers resources to agencies and freelancers, we do not occupy their place and have no plan to take away their job. So if you are not an agency or a freelancer, please use their services for any complex project that requires more than what the 200+ template settings can provide by default.

The Joomla! name is used under a limited license granted by Open Source Matters the trademark holder in the United States and other countries. FavThemes is not affiliated with or endorsed by Open Source Matters or the Joomla! Project.