We DO NOT offer design or development services and theme modifications. If the template or extension works perfectly as seen in the demo, we cannot offer support for individual customization for each user.
The support team is here to help you make the most of our products:
Because we are template providers, not a developer agency. Our customer base is mainly comprised of agencies and freelancers that use our products for client work, having the Joomla! and CSS/HTML/PHP knowledge to customize our templates and extensions for any project.
As Joomla! template and extensions providers, we occupy a segment of the web design service industry that offers resources to agencies and freelancers, we do not occupy their place and have no plan to take away their job. So if you are not an agency or a freelancer, please use their services for any complex project that requires more than what the 200+ template settings can provide by default.